Learn to improve the patient experience, reduce costs and build better leaders within the
healthcare landscape. See how the principles of Six Sigma and Differentiation permeate throughout
healthcare. This course will be an introduction into the healthcare sector, with a focus on comprehending
the core concepts of service delivery, payment, insurance and business models within the healthcare sector.
You will explore the concept of defining quality in patient care and examine ways to enhance the patient
experience and improve processes against the need to streamline costs in the sector.