Health Services Administration

This course provides a broad introduction to health services administration within the U.S.healthcare system. Students examine the structure of the healthcare delivery system, including its major components, key stakeholders, and the roles of healthcare organizations across the continuum of care. This course also explores how innovation in healthcare, emerging technologies, communication, and data-informed decision-making influence healthcare access, quality, efficiency, and patient outcomes. Students build a foundational understanding of healthcare systems, healthcare operations, and the evolving environment of health services administration.

This course is intended to equip future healthcare administrators and leaders with a basic understanding of medical terminology and best practices to communicate effectively across the healthcare system using appropriate terminology. Topics include anatomical structure, medical treatment, and medical procedural terminology used across healthcare settings.

This course introduces students to the key economic and financial concepts related to healthcare management. Topics include economic influences of the healthcare delivery and the role in planning and decision making, demand and supply-side factors, planning and budgeting concepts, financial management, cost accounting and management, payment/reimbursement models, the differences between the goods and service industries, as well as the pros and cons of a single payer system.

This course explores ethical issues and situations relevant to health services administrators and contemporary health care organizations. Students will acquire the knowledge and skills needed to make ethical decisions. A broad range of topics are explored including patient-centered issues, public health ethics, ethical practices around contracts and reimbursement, confidentiality of patient medical records, market, and obligation to the community.

This course provides a foundational introduction to Electronic Health Records (EHR) and their role in the U.S. healthcare system. Students examine how electronic health records support healthcare quality, accessibility and cost-effective healthcare management. Topics include the basic navigation and use of an electronic medical record, privacy and security standards, ethical and legal issues, health data management requirements, and services related to health information documentation and exchange. This course helps students build an understanding of how EHR systems support healthcare operations, communication, compliance and patient-centered care.

This course provides an overview of the various aspects of healthcare management. Specific areas covered include leadership and management concerns, organizational behavior and motivation, teamwork, managing healthcare professionals, strategic planning, healthcare marketing, quality improvement, information technology, issues specific to the U.S. healthcare system, managing insurance and costs, ethics, and fraud.

This course provides an overview of marketing in healthcare organizations. Specific areas covered include the role of marketing in healthcare organizations, the marketing environment in the healthcare industry, strategy and market planning, the use of market information systems and market research, market segmentation, shaping product and service offerings, pricing strategies and decisions, designing and managing marketing channels, designing and managing marketing communications and implementing marketing.

This course provides an overview of health information systems used in modern healthcare organizations. Students examine how healthcare data is located, collected, analyzed, utilized, and reported to address common workplace issues and support effective organizational performance. Topics include health statistics, data quality, data presentation methods, data systems issues, and healthcare indicators, metrics, and measurements. The course emphasizes the role of health information systems, healthcare analytics, and data-informed decision-making in improving communication, operations, and outcomes across healthcare settings.

This course introduces contemporary healthcare human resource management issues within the U.S. healthcare system. Contrasts the differences between personnel administration and elements of strategic human resource management. Students learn key concepts, such as line versus staff relationships, the manager/employee relationship, job design, job analysis, position descriptions, recruitment, retention, promotion, succession planning, legal issues, safety issues, labor relations, training, compensation, benefits and performance appraisals. Current trends in healthcare human resource management are covered.

The course introduces students to the field of health informatics in the United States. It provides a brief history and development of the field, structures and standards in health care organizations important for all leaders and mangers to understand, patient informatics, software applications, electronic health records, meaningful use, health related data (quality assessment, standards, integrity), and Health Insurance Portability and Accountability Act (HIPAA).

In this course students will have the opportunity to gain hands on experience using electronic health records (EHR) and explore health information exchange (HIE). Topics include a brief history and use of health data management in healthcare organizations, health information technology, information exchange, identifying characteristics of the EHR, the opportunity to develop skills using an EHR, privacy and security, revenue cycle management topics, as well as governance and policy.

This course will provide an overview of data management and analytics for health information management. Students will learn the basics of data management and use of data analytics in the US Healthcare System. Topics will include types of data, sources of data, healthcare code sets, terminology, and classification systems, how data is retained and analyzed, standards, as well as who is using the data.

This course provides an introduction and overview of the foundation of public health. Students are introduced to a broad range of topics related to the theory and practice of public health. The origin of public health and early contributors in the field are explored in addition to the Ten Essentials Public Health Framework, the ten greatest achievements in public health and the role of public health professionals to promote and protect communities are presented in the course.

This course explores the basic biostatistical principles with a focus on public health data. General concepts and principles include the basics of hypothesis testing, measurement scales, frequency distributions, and probability concepts. Students are introduced to univariate, bivariate, and multivariate statistical testing methods. Students learn how to use data visualization to present data and how to interpret statistical tests and present results.

This course is designed to introduce students to the basic principles and concepts of epidemiology including epidemiological terms. Students learn about the history and early pioneers that contributed to the field of epidemiology. Topics include experimental and observational epidemiological study designs. Descriptive and analytical epidemiological study designs are presented in the course and students learn how to conduct a disease outbreak investigation, manage epidemiological data, and interpret results. Students are introduced to epidemiological subspecialties including chronic disease and clinical epidemiology.

This course provides an overview of healthcare policy, regulation and law. Topics include sources of common, statutory and constitutional law; contracts and intentional torts; the organization and management of a corporate healthcare organization (HCO); for-profit and nonprofit HCOs; liability issues for individuals and HCOs; admission and discharge issues; medical staff appointments and privileges; emergency care issues; consent issues for treatment; taxation; and antitrust issues. Current issues in fraud, abuse and corporate compliance programs are also covered.

This course will introduce students to software applications and how they are used in the US Healthcare System. Students will study data collection design, grouping, analyzing, and presenting information. Additionally, students will have the opportunity to have hands-on experience using software applications and explore the use of artificial intelligence in healthcare.

In this course, students will explore how to use and present information in a meaningful and efficient manner. Topics will include using data to create an infographic, summarizing data into a pictograph, collecting and grouping data for presenting, and utilizing data visualization tools. Additionally, students will explore how data is used in quality improvement and evidence-based research. Students will explore different types of data presentation methods based on the intended audience.

Theoretical and practical approaches for health promotion, disease prevention, and lifestyle concepts are presented in this course. Students learn about differences in community health and determinants of community health with an emphasis on health promotion. Topics include healthy lifestyle behaviors and technology and health promotion. Disease prevention topics include obesity, cardiovascular disease, cancer, Type 2 diabetes, and mental health.

The purpose of this course is to introduce students to public health preparedness and emergency management. Regulations, policy development, and legislation are addressed from the public health perspective. Students learn the steps for managing an emergency and how to craft emergency management plans. Natural disasters, biological, chemical, and nuclear weapons, and biosecurity threats are presented in the course. An emphasis is placed on a coordinated approach among public health professionals and other first responders.

This course introduces students to the types and sources of healthcare data, data selection, basic statistics using statistical software and foundational research methods used in health services administration. Students examine how research and data analytics in healthcare can be used to assess healthcare access, measure quality, and support data-driven decision-making in healthcare management. The course also emphasizes the use of innovation in healthcare, analytical thinking and evidence-based problem-solving to identify challenges and propose practical solutions in healthcare organizations.

The course is designed to be a culminating experience for the Bachelor of Science in Health Services Administration program. Students will demonstrate critical thinking, communication, and application of knowledge gained from across the program to real world problems relevant to healthcare management.

This course examines the principles and practices of effective management in today’s healthcare environment. Students explore core concepts in healthcare leadership, strategic planning, organizational behavior, quality improvement, financial and human resource management, healthcare operations, and change management. Emphasis is placed on developing management skills needed to lead interdisciplinary teams, improve patient outcomes, support regulatory compliance, and respond to the evolving challenges of healthcare delivery systems. Students analyze real-world healthcare management issues and apply decision-making strategies to promote organizational effectiveness, innovation, and operational excellence across diverse healthcare settings.

This course examines the principles and concepts of marketing as they apply to healthcare organizations. Areas discussed include the nature of marketing strategy, the environment in which marketing operates, the consumer decision-making process, market research, the market mix (product, price, place and promotion), and monitoring and controlling the marketing process.

Provides a complete understanding of health economics by applying fundamental microeconomic concepts to the analysis of the healthcare market and the study of the organization and delivery of medical care services. Topics of study include an analysis of the demand of healthcare and health insurance, the supply of medical care by physicians and healthcare organizations and the rationale for government intervention in the medical market.

Surveys the legal environment of the health services industry from a policy perspective, with emphasis on the tensions and trade-offs between quality and cost. Uses case law, statutory and regulatory analysis, and trends in health services delivery law to focus on the overall legal relationships among physicians, personnel, patients and healthcare institutions. Topics include access to healthcare, antitrust law, personnel licensure and institutional accreditation, malpractice, professional and institutional liability, cost containment regulation and cost controls in government programs. Also discusses the philosophical and managerial implications of ethical issues, including professional codes, resource allocation, decisions concerning impaired professionals, end-of-life decisions, experimentation and biotechnology.

This course examines the role of health information systems in supporting decision-making, care delivery, operational efficiency, and strategic management across healthcare organizations. Students explore the use of electronic health records, health data management, clinical information systems, interoperability, data privacy and security, health informatics and emerging digital health technologies. Emphasis is placed on analyzing how information systems improve patient outcomes, support regulatory compliance, enhance communication, and drive quality improvement in complex healthcare environments. Students apply concepts related to system implementation, data governance and technology-enabled innovation in diverse healthcare settings.

This course will provide students with theory, tools and practical experience in healthcare financial management. It examines payment sources and reimbursement arrangements; the public and private financing of healthcare service organizations from both a theoretical and practical perspective; and discusses emerging trends in the healthcare industry that affect financial decision-making. Topics of study include capital and debt financing, capital structure, financial planning, operating revenue, working capital, resource allocation and financial analysis of the industry. A case-study method will be used to provide students with the opportunity to analyze a working healthcare organization.

Explores the management of human resources, with particular focus on healthcare services environments. It is designed to provide an understanding of the key concepts, principles and practices of Human Resource Management. Topics include recruitment, selection and retention practices; performance evaluation; employee training and development; compensation and benefits issues; promotion; job design and analysis; legal issues affecting the healthcare workplace; management/labor relations; and workplace safety within contemporary healthcare services organizations. Trends in human resource management in healthcare are also addressed.

This course provides a comprehensive introduction to epidemiology. Epidemiology concepts and tools are examined as they relate to the improvement of decisions about the management of health services. Basic principles are presented and reinforced with healthcare management applications and case studies.

This course is designed to expose students to healthcare services and the related administrative and management functions within hospital and professional office settings as organized delivery systems. Key concepts covered include the management of hospital reimbursements, ambulatory care and resource utilization that are essential operational functions within the healthcare system in the Unites States.

This course is designed to expose students to the internal and external realities of the managerial challenges presented to long-term care organizations while providing opportunities to apply the concepts to real-world cases. The course focus includes the leadership and administrative aspects unique to this type of healthcare provider to meet today's challenges related to quality care delivery strategies.

This course focuses on the key areas of management for the physician's practice sector of the healthcare delivery system. The course focus includes the leadership and administrative aspects unique to this type of healthcare provider to meet today's challenges related to quality care delivery strategies.

This course is designed to develop management skills and knowledge needed to effectively address the complexities associated with public health department and agency management. Key concepts covered in the course range from fiscal operation considerations to governance with opportunities for practical application.

This course is designed to expose students to consequences of modern life and environmental exposures. Traditional management tasks such as planning, controlling and influencing will be applied to the environmental health sector as this field requires managers to be able to do more with less.

Examines the strategic management process and implementation of successful strategies in healthcare organizations. This course is the capstone course for the Health Services Administration program. Analytic, integrative and decision-making skills will be exercised through the use of case analysis and decision-making.
A grade of B or higher is required for satisfactory course completion.